Who we are
Salienz is an AI search visibility agency based in Kalyan (Mumbai Metropolitan Region), Maharashtra, India. We run www.salienz.co/ (the “Website”) and help businesses grow their visibility in search engines and AI answer engines through audits, strategy and ongoing optimization (the “Services”).
Given our size and the kind of data we handle, we have not appointed a Data Protection Officer. All privacy questions, requests and complaints go to our privacy contact:
- privacy@salienz.co
- Phone
- +91 99673 22194
- Address
- Kalyan (Mumbai Metropolitan Region), Maharashtra, India
Who this policy covers
This policy covers people who visit the Website, people who contact us by email, phone or web form, and the people we work with at our clients and prospective clients.
When a client gives us access to its own data, for example its Google Analytics or Search Console, we handle that data on the client's behalf and under its instructions. That processing is governed by our agreement with the client and our Data Processing Addendum, not by this policy. If you are a visitor or customer of one of our clients, please contact that client about your data.
If you reach a third-party website through a link on ours, that website's own privacy policy applies.
What we collect and why
| What we collect | Why we collect it |
|---|---|
| Name, work email, phone number, company name and job title | To reply to enquiries, send proposals and work with you |
| What you tell us in forms, emails and calls | To understand what you need and deliver the Services |
| Website behaviour (via Google Analytics): pages viewed, approximate location, device and browser type, and how you arrived | To understand what's working on our site |
| Billing details: billing name, company, billing address and payment references | To invoice you and keep the accounting records the law requires |
| Project notes, emails and call summaries | To deliver the Services and keep a record of what was agreed |
We do not receive or store full card or bank account numbers; payments are handled by your bank or payment provider.
How we use your data
| What we do | Why |
|---|---|
| Deliver the Services you have bought | To carry out our contract with you |
| Reply to emails, schedule calls and provide support | To run our business and serve you well |
| Send you articles and case studies by email | To share relevant insights. You can unsubscribe at any time using the link in the email or by emailing us |
| Detect fraud and security threats | To keep your data, and ours, safe |
| Meet legal and tax requirements | To comply with the law |
- Legal basis (EU and UK visitors)
- We rely on the need to perform a contract with you, our legitimate interest in running and growing our business, your consent (for marketing emails, which you can withdraw at any time), and our legal obligations.
How we use AI
We use AI tools, including large language models from providers such as OpenAI, Anthropic and Google, for research, analysis, prompt tracking and drafting.
- We do not put personal data into AI tools.
- We do not train AI models on your data, and we will not knowingly use an AI tool that trains on client confidential information.
- A person reviews every AI-assisted recommendation before it reaches you. AI does not make decisions about you or your business.
- If you are in the EU, UK or California, you can ask for a human review of any AI-assisted output that significantly affects you.
How long we keep your data
- Enquiries from people who don't become clients
- Up to 24 months, unless you ask us to delete them sooner
- Client project records
- For the engagement, plus up to 3 years to meet our confidentiality and legal obligations
- Invoices and financial records
- Up to 8 years, to meet Indian tax record-keeping requirements
- Google Analytics data
- Up to 14 months
When we no longer need data, we delete it or anonymise it.
International transfers
We are based in India and work with clients and service providers in other countries, so your data may be transferred across borders. When it is, we rely on safeguards recognised by the applicable law, such as the European Commission's Standard Contractual Clauses and our providers' contractual commitments.
Your rights
Wherever you are, you can ask us to:
| Your right | What it means |
|---|---|
| Access | Tell you what data we hold about you |
| Correction | Fix information that is wrong or incomplete |
| Deletion | Delete your data |
| Portability | Give you a copy of your data in a usable format (CSV or JSON) |
| Objection | Stop using your data for certain purposes |
| Withdraw consent | Stop sending you marketing emails, at any time |
- EU and UK residents
- You can also ask us to restrict processing, and you can complain to your local data protection authority.
- California residents
- You have the right to know what data we collect, to correct it, to delete it, and to opt out of its sale or sharing. We do not sell or share personal data.
- India residents
- We align our practices with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, whose main obligations take effect on 13 May 2027. You can nominate someone to exercise your rights on your behalf, and you can complain to the Data Protection Board of India if you are not satisfied with our response.
Requests and grievances
Email privacy@salienz.co with any request or complaint. We will acknowledge it within 5 working days and resolve it within 30 days. We may ask you to verify your identity first, to protect your data.
Security
We protect personal data with reasonable technical and organizational measures against unauthorised access, alteration, disclosure and destruction. Access is limited to our team members who need it, and data is kept in the business accounts of established providers such as Google Workspace. No method of sending or storing data over the internet is completely secure, but we will tell affected people and the relevant authority without undue delay if a breach puts personal data at risk.
Children
Our Services are for businesses and professionals. We do not knowingly collect data about anyone under 18. If you believe we have, email privacy@salienz.co and we will delete it.
Changes to this policy
We will update this policy when our practices or the law change, and post the new version here with a new “Last Updated” date. If a change materially affects how we use your data, we will also email our clients and contacts about it.
Contact us
Questions, concerns or requests are welcome:
- Phone
- +91 99673 22194
- Address
- Kalyan (Mumbai Metropolitan Region), Maharashtra, India